Man surprised pointing at a T-Mobile store.
CONSUMER AFFAIRS

Change of plans at T-Mobile: many can already start saying goodbye to this benefit

T-Mobile surprises many Americans, who thought they would enjoy this promotion indefinitely

A news story that has started circulating among T-Mobile customers has caused some concern. A promotion highly valued by many users seems to be nearing its end. It's the discount the company offered on the Philo TV service.

This benefit has helped reduce the monthly price of this streaming platform for years. However, according to recent reports, the savings could soon disappear.

T-Mobile store facade with a pink sign and glass windows.
Many users are wondering about the reasons for this decision | T-Mobile

For a long time, those who were T-Mobile customers were able to enjoy Philo TV for just $18 per month. This was possible thanks to a $10 monthly discount offered by the carrier. However, many users have received notices about possible changes to the terms of the promotion.

Apparently, the direct discount on the Philo subscription is being gradually phased out. Instead, it will now appear as a credit on the T-Mobile account, which changes the way the benefit is reflected.

T-Mobile will remove the discount

Although it hasn't been completely removed yet, according to some outlets like PhoneArena, the discount will no longer be applied. This will happen within a maximum period of 24 months. In other words, within two years, users who still enjoy this promotion may have to pay the full price of $28 per month.

T-Mobile hasn't provided exact details on whether this benefit could end before the 24-month period. However, the use of the word "up to" in official statements leaves open the possibility of an early termination. Some customers fear that it could happen as with previous discounts, such as the one for YouTube TV, which disappeared without much warning.

This change has caused discontent in part of the community, especially among those users who thought the discount was permanent. In March 2022, Philo extended the offer for those who had redeemed their code before December 31, 2021. They indicated that the benefit would remain active as long as users were T-Mobile and Philo customers.

A couple walks on the sidewalk in front of a T-Mobile store with large windows displaying electronic devices.
It's important to review the terms of contracts to avoid unpleasant surprises | Grok

This language led many to believe it was a lifetime promotion. But in reality, they were mistaken.

As often happens, the fine print always leaves room for changes. It's an important reminder: promotions and discounts aren't always eternal. Reading the terms and conditions is essential to avoid surprises or unexpected charges in the future.

Other T-Mobile discounts

If you never used Philo, this change may not affect you. T-Mobile still offers discounts on other popular services like Netflix, Apple TV+, and Hulu. This means there are more alternatives for those who want to save on streaming.

But if you were one of those who took advantage of the Philo benefit, get ready. At some point, you'll have to decide whether to pay the full $28 or cancel the service.

➡️ Consumer Affairs

More posts: