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CONSUMER AFFAIRS

Change of plans at AT&T: this new development gets the green light from thousands of Americans

This measure is highly praised by AT&T users, who value it positively because of the advantages it brings

AT&T has made a decision that's already being applauded by thousands of users in the United States. With its customers' safety in mind, the telecommunications company has launched a new feature. It promises to make it much more difficult for unauthorized individuals to make significant changes to users' accounts.

The new feature is called Wireless Account Lock. It's an additional layer of security that users can activate from the myAT&T app, available on mobile devices. This tool has been implemented in response to the rise in fraud attempts and scams, a problem that's increasingly common in the digital world.

It's common for malicious third parties to try to take control of other people's accounts to change data, steal phone numbers, or make unauthorized purchases. However, this feature becomes a very effective barrier.

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AT&T is making a very important bet to guarantee greater security for users | Grok

When users activate the lock, the account is protected against certain actions. For example, number transfers, device upgrades, SIM or eSIM card changes. It also prevents the addition of new lines and the editing of authorized users.

AT&T bets on security

The process to activate this feature is simple. Users just need to open the myAT&T app, log in, and go to the "Services" tab. From there, select "Mobile Security" and then enter the "Wireless Account Lock" option.

Users can choose which accounts they want to lock or unlock, and with a simple swipe, the account will be protected. This new layer of protection can be managed not only by the account owner. AT&T allows those with authorized secondary access to also activate or deactivate this option.

This means that, if necessary, a family member or coworker can also help manage the account securely.

A person excited with a phone in hand in front of an AT&T store.
The carrier will make sure your phone is much more protected | Google Maps, Dean Drobot, en.edatv.news

It's important to note that those who activate Wireless Account Lock must be available to temporarily deactivate it. Mainly in case a family group member wants to make a change, such as acquiring a new device. This means that, although security increases considerably, users still keep full control to make adjustments when necessary.

In addition to this new feature for postpaid mobile accounts, AT&T has also announced similar features for business and prepaid accounts. For business customers, the lock is available from the same online platform used to manage their corporate accounts.

Commitment to protection

With this step, AT&T strengthens its commitment to its customers' digital security. Especially at a time when protecting personal information has become more important than ever. By reducing the risk of fraud and unauthorized access, the company is responding to a real need for millions of people.

Without a doubt, this measure marks a positive change in the way mobile operators address security. Everything indicates that many users will continue joining this smart protection initiative.

➡️ Consumer Affairs

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